Bupa

Recruitment was time consuming and hard to manage

Bupa Care Services is one of Australasia’s leading health and care providers, at every stage of the ageing journey. With 3,100 staff members, Bupa was constantly inundated with applications for positions that needed filling across every brand of the organisation.

For a long time, Bupa struggled to build an effective in-house recruitment system. The HR Recruitment team worked on internal systems that would manage their process better, but the outcome was not satisfactory and still involved too much administration. Every step was time consuming, and with over 1,500 applications arriving every month, the workload of the HR Recruitment team increased ten-fold.

Recruitment Manager Natalie says her team spent most of their days reading hundreds of applications and replying to emails.

“The system was a nightmare; it turned our HR Recruitment team into CV readers and took them away from their real jobs, slowing the entire process down.”

Not only did the process take the team away from other important work, it also offered little quality control.

“With so many areas to be filled, the system became a numbers game due to volume, which seemed to push the focus to bums on seats instead of what our care homes needed, which was quality in.”

The team experienced constant issues: errors in the software, a lack of flexibility around staff access, and no real enhancement across the process.

“We threw out thousands of dollars on a system that failed, created bad communication and could never be altered to suit our needs.”

A more collaborative system was required

Due to the size and structure of Bupa, the software struggled to create a clear communication workflow for everyone involved in the employment process - not just those within the HR Recruitment team.

“The system we created caused poor communication within the different business areas of Bupa, especially those offsite. There was a requirement for better visibility and transparency between the business areas.”

As well as poor communication, the software could not be tweaked to suit the users’ capabilities and necessary access. Natalie knew the in-house system was never going to suit the company’s growing needs, and realised they needed outside help to bring their employment process up to date.

QJumpers arrive

Bupa came ready and waiting with a challenge: they knew what they wanted, how they wanted it to work, and exactly what they wanted it to look like. Natalie knew the QJumpers team would have a challenge in front of them, figuring out what she needed and then figuring out how to make that happen.

“QJumpers bent over backwards to accommodate everything we wanted. Through a collaborative approach we hacked out the bones of what we wanted in a two day workshop. The turnaround was unbelievable - they built and delivered the system beyond what we could have imagined.”

What Bupa valued most was the QJumpers team’s ability to be creative and pioneering, coming up with new applications and alterations before Natalie and her team even realised they needed them.

“The QJumpers team kept coming up with leading ideas and software applications. Even now they call me up with the latest technology and new digital ideas.”

QJumpers built Natalie and her team a fully customised recruitment system that is simple to use, effective, and has dramatically reduced the amount of time the HR Recruitment team spends on the employment process.

“We asked big things and QJumpers delivered 100%. Within 10 weeks of coming in, QJumpers had nailed the software, the system and the implementation.”

Bupa love ‘Q’

The new online recruitment system, affectionately named Q, has been a continual success. Natalie says her team enjoyed working alongside QJumpers.

“The QJumpers team was innovative, focused and flexible. They built us a customized system that is so simple to use, so effective, and has given our team the time to do their actual jobs.”

Time assigned to recruitment has been halved, and the system has delivered a sigh of relief for the entire HR Recruitment team. Natalie says the whole company raves about their new “baby” Q, personifying the system and even giving members of staff their Q license.

“We love it, and to be honest, we can’t imagine life before Q.”

About QJumpers

At QJumpers we appreciate the small steps, but we live for the giant leaps. We were at the forefront of an online recruitment revolution, and we’ve taken another leap forward by putting the power of recruitment into the hands of those who can use it best. Is your company ready to leap forward?